Returns & Refunds Policy

How to Qualify for a Damaged-Plant Replacement

• The customer must record a continuous unboxing video beginning before the shipping package is opened and continuing through the inspection of the plant.
• The damage must be clearly visible in the unboxing video.
• The customer must contact care@myplantora.com within 24 hours of delivery.
• The email must include the MyPlantora order ID.
• The customer must provide the unboxing video and clear photographs showing the condition of the plant and packaging.
• Claims submitted without the required unboxing evidence may not qualify for a replacement.

If the claim is approved, MyPlantora will provide a replacement plant rather than a cash refund, subject to availability.

Can you return non-plant products? Yes.

If any non-plant product reaches you in a damaged state, we will accept returns and exchanges on unused or unopened products within 14 days of purchase. Simply reach out to our customer support team to start the process.

What if you are not happy with the product? You can Self Return

If you dislike the non-plant product received, you can follow the steps below to send the product to us:

• Self-return the item to us within seven days from the delivery date.
• We will send a replacement or initiate a refund for the products to your source account once we receive the product.
• You will bear the shipping charges to return the products.

This policy does not limit any rights or remedies that cannot legally be excluded under applicable consumer-protection law.