Returns & Refunds
Live Plant Return & Replacement Policy
Live plants are perishable, living goods and are therefore sold as final sale. We do not accept returns, exchanges, cancellations, or refunds for live plants due to change of mind, incorrect selection, or normal transit/handling stress.
Damaged-on-arrival exception: if a live plant arrives dead or materially damaged, we may provide a replacement after reviewing the claim. A plant may look a little dull or yellowish due to transit stress; place it in bright light for 2 to 3 days to help it recover.
How to qualify for a damaged-plant replacement
- Record a continuous unboxing video beginning before the shipping package is opened and continuing through the inspection of the plant.
- The damage must be clearly visible in the unboxing video.
- Email care@myplantora.com within 24 hours of delivery, including your order ID.
- Provide the unboxing video and clear photographs of the plant and packaging.
Claims without the required unboxing evidence may not qualify. If approved, we provide a replacement plant rather than a cash refund, subject to availability.
Non-plant products
If a non-plant product reaches you damaged, we accept returns and exchanges on unused or unopened products within 14 days of purchase. If you simply dislike a non-plant product, you can self-return it within seven days of delivery; we will send a replacement or refund to your original payment method once we receive it. Return shipping is paid by the customer.
Return address
Plantora Agritech Pvt. Ltd
11902 Wilcrest Dr
Houston, TX 77031
Telephone: +1 (281) 800-9057
Email: support@myplantora.com
This policy does not limit any rights or remedies that cannot legally be excluded under applicable consumer-protection law.